Complaints Policy

Welcome to the Complaints Policy page of Hire a Marquee.

At Hire a Marquee, we strive to provide high-quality services to our customers. However, we understand that sometimes issues can arise, and we are committed to resolving them in a fair and timely manner.

If you have a complaint, we encourage you to bring it to our attention as soon as possible so that we can address the issue. We take all complaints seriously and will do our best to resolve them to your satisfaction.

Here is our complaints procedure:

  1. Contact Us If you have a complaint, please contact us by email at [email protected] or by phone at 0123456789. Please provide us with as much detail as possible about the nature of your complaint and how you would like it to be resolved.

  2. Acknowledgment We will acknowledge your complaint within five working days of receiving it. Our response will include a summary of your complaint and the next steps we plan to take.

  3. Investigation We will investigate your complaint thoroughly, gathering all necessary information and speaking with any relevant parties. We may need to contact you for additional information during this process.

  4. Resolution Once our investigation is complete, we will provide you with a resolution to your complaint. If we cannot resolve the issue to your satisfaction, we will explain why and provide you with alternative options for escalating the complaint.

  5. Feedback We appreciate feedback from our customers and welcome any comments you may have on our complaints handling procedure. Please email us at [email protected] with your feedback.

We are committed to providing excellent customer service, and we take all complaints seriously. We aim to resolve any issues as quickly and fairly as possible.

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